Relationships

A great message from Mark Sanborn this morning in my inbox about relationships and the difference between Transactional and Relational interactions. Mark talks about how Relational interactions are best for a long-term business relationship and customer retention. It certainly applies to relationships in the coaching world and how we interact with our peers in recruiting.

Transactional Relational
Professional Friendly
Self-interest Mutual interst
What you get What you give
Stay in touch Keep informed
Understand the process Understand the person in the process
Judge the results Evaluate the relationship
Win conflict Resolve conflict
Agreement Acceptance
Evaluate the results Evaluate how the other feels about the results